Troubleshooting Walkthroughs
If you can’t find the information you’re looking for in our online knowledge base, you can email our Customer Support Team at support@screach.com or call us...
Fri, 10 Jan, 2020 at 11:54 AM
All issues regarding your Premier Sports service will be handed by Screach. If you can’t find the information you’re looking for in our online knowledge bas...
Fri, 10 Jan, 2020 at 11:54 AM
It can take up to 5 minutes for the channel to change and start playing on your TV once it has been selected to play in the My.Screach portal. This applies ...
Fri, 1 Nov, 2019 at 12:13 AM
What does it mean if my live channel is not showing on TV and an offline error message is appearing?
This means that your Screach Box is offline, indicating that the box does not have an internet connection. In the case of this offline error message appeari...
Fri, 1 Nov, 2019 at 12:14 AM
If you're seeing video that is blurry, fuzzy, or lacks definition your Screach Box may have a weak or unstable connection to the internet. Because you...
Fri, 1 Nov, 2019 at 12:16 AM
If you're getting video but no sound when streaming a live channel, it typically points to a problem with your Screach Box connection to your speakers. ...
Fri, 1 Nov, 2019 at 12:18 AM
Please follow the below troubleshooting steps if your 2nd gen device is connected via wifi and is currently offline. Put the Screach TV channel on the ...
Wed, 12 Aug, 2020 at 2:50 PM
Please follow the below steps if your 3rd gen device is connected via wifi but is currently offline Put the Screach TV channel on the TV screen R...
Wed, 12 Aug, 2020 at 2:50 PM
Please follow the below steps if your 3rd gen device is connected via ethernet but is currently offline Put the Screach TV channel on the TV scree...
Wed, 12 Aug, 2020 at 2:50 PM
Please follow the below troubleshooting steps if your 2nd gen device is connected via wifi and is currently offline. Put the Screach TV channel on the ...
Mon, 17 Aug, 2020 at 6:13 PM