Troubleshooting Walkthroughs

How do I get in touch with the Screach Customer Support Team?
If you can’t find the information you’re looking for in our online knowledge base, you can email our Customer Support Team at support@screach.com or call us...
Fri, 10 Jan, 2020 at 11:54 AM
Who should I contact for issues relating to my Premier Sports service delivered over Screach?
All issues regarding your Premier Sports service will be handed by Screach. If you can’t find the information you’re looking for in our online knowledge bas...
Fri, 10 Jan, 2020 at 11:54 AM
I have selected a live channel to start playing in the portal, but it isn’t showing on TV, what do I do?
It can take up to 5 minutes for the channel to change and start playing on your TV once it has been selected to play in the My.Screach portal. This applies ...
Fri, 1 Nov, 2019 at 12:13 AM
What does it mean if my live channel is not showing on TV and an offline error message is appearing?
This means that your Screach Box is offline, indicating that the box does not have an internet connection. In the case of this offline error message appeari...
Fri, 1 Nov, 2019 at 12:14 AM
What am I to do if my stream is blurry or experiencing delay?
If you're seeing video that is blurry, fuzzy, or lacks definition your Screach Box may have a weak or unstable connection to the internet.  Because yo...
Fri, 1 Nov, 2019 at 12:16 AM
I’m getting streamed channel video with no sound, what do I do?
If you're getting video but no sound when streaming a live channel, it typically points to a problem with your Screach Box connection to your speakers....
Fri, 1 Nov, 2019 at 12:18 AM
Checking Device Wifi Connection - 2nd Gen
Please follow the below troubleshooting steps if your 2nd gen device is connected via wifi and is currently offline.   Put the Screach TV channel on the ...
Wed, 12 Aug, 2020 at 2:50 PM
Checking device Wifi connection - 3rd gen
Please follow the below steps if your 3rd gen device is connected via wifi but is currently offline Put the Screach TV channel on the TV screen R...
Wed, 12 Aug, 2020 at 2:50 PM
Checking device internet connection via ethernet - 3rd Gen
Please follow the below steps if your 3rd gen device is connected via ethernet but is currently offline Put the Screach TV channel on the TV scree...
Wed, 12 Aug, 2020 at 2:50 PM
Checking device internet connection via ethernet - 2nd Gen
Please follow the below troubleshooting steps if your 2nd gen device is connected via wifi and is currently offline.   Put the Screach TV channel on the ...
Mon, 17 Aug, 2020 at 6:13 PM