Please follow the below steps if your 3rd gen device is connected via wifi but is currently offline
- Put the Screach TV channel on the TV screen
- Reboot the box by removing the power cable for 10 seconds (when powered back on the LED screen should come on)
- There will be a reboot screen which has 'Hello I'm SCRxxxxx', there will be 3 loading circles. If they all go green you're connected to the internet and no further action needed.
- If they go red you will need to plug a USB mouse in to the side of the box and check the internet settings
- Once the mouse is plugged in, right click anywhere on screen it will show a menu down the left hand side of the screen
- Click on the 'home' icon
- This will take you back to the reboot screen and there will be a cog in the bottom right corner
- Click on the cog
- Go to 'device' settings
- Go to the wifi section on the left, Check the wifi is turned on and connected to correct network.
- If not connected to a network select the network you would like to connect to and enter the password using the on screen keyboard which will appear. (the wifi must not have a landing page asking for credentials/facebook info to gain access to the network)
- Once happy with the settings, and the network says 'connected', right click again anywhere on screen to exit. You might have to so it twice, until it goes back to loading screen.
- If the loading circles still go red - please call us on 0345 11 33 888 or email support@screach.com