If you're seeing video that is blurry, fuzzy, or lacks definition your Screach Box may have a weak or unstable connection to the internet.
Because your venue’s internet speed was tested by our engineer before your installation, we can ensure that your internet speed is quick enough to use our streaming service. Because of this, your stream quality should resolve itself once your internet resumes operating at normal speeds.
If your stream quality does not resolve itself, you should restart your venue’s network, to do this:
- Unplug your Screach Box from power.
- Unplug your venue’s modem from power for 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on (Note: This may take up to 5 minutes depending on your modem hardware).
- Plug your Screach Box back in, wait for it to reboot and try playing your stream again.
If you have completed the steps above but are still having issues with your stream quality, you should contact your internet service provider. They can help you resolve network connectivity issues by ensuring you are a receiving your maximum internet speed.
(Note: If you are experiencing these issues and have recently changed your broadband provider, please inform the Screach Customer Support Team).
If you have contacted your internet service provider and ensured that you are receiving a satisfactory internet service but are still having issues with your stream quality, please email our Customer Support Team at email@example.com or call us on 0345 11 33 888.