I have selected a live channel to start playing in the portal, but it isn’t showing on TV, what do I do? : Support

I have selected a live channel to start playing in the portal, but it isn’t showing on TV, what do I do? Print

Modified on: Fri, 1 Nov, 2019 at 12:13 AM

It can take up to 5 minutes for the channel to change and start playing on your TV once it has been selected to play in the My.Screach portal. This applies to both switching between live broadcast channels and venue marketing TV channels.

If after 10 minutes there has been no change then you should check to ensure your Screach Box is online, and that you have an internet connection. See our guide on Ensuring your Screach Box is online.

If your selected channel still isn’t showing on your TV having gone through these steps, please email our Customer Support Team at support@screach.com or call us on 0345 11 33 888.

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I have selected a live channel to start playing in the portal, but it isn’t showing on TV, what do I do? Print

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